{"xsrfToken":"54592cf15740c655798828aeafce450c17fb7221_lout","helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e95885ee-3ac0-40ee-a232-0a4466e2634d/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDg2MzZjMi1kYjJkLTQ2YjYtYjU1ZC1kNDJkNzEzZTk2NjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmU5NTg4NWVlLTNhYzAtNDBlZS1hMjMyLTBhNDQ2NmUyNjM0ZCI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzIyNTYsIm5iZiI6MTczNTIzMTY1Nn0.HmSST6xIfRMrzH122zjGYMNCS6-VeHfYqhcPX8mJ5DY&client=1d8636c2-db2d-46b6-b55d-d42d713e9669&mode=fit","logoId":"e95885ee-3ac0-40ee-a232-0a4466e2634d","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Indexor Service Desk","sharedPortalName":"Indexor Service Desk","userInitialAnnouncementHeader":"FAQS:","userInitialAnnouncementMessageWiki":"<p><a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981349889\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">FAQS list</a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981054981\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">There are no worklists or only some tubes have associated worklist </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677569\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">There is no tube triage (check-in/auto-receipt at LIS) / Lack of product is still signalled on the LIS </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981939713\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">A specific Indexor system does not show worklists or there is no tube triage - Net-Indexor </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677576\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Indexor does not work: -Does not start/Always off – Black screen and beeping </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677585\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Mouse or keyboard do not work </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981874190\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Can not read/scan tubes </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981841438\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Indexor is constantly beeping </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981644815\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Errors when starting QuickLab </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1982005276\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">The screen is rotated (wrong orientation) </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981874199\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Tubes removed from the iRack but still present on Quicklab main window. </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981906963\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Indexor module lights are constantly blinking or blink with no apparent reason. </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677610\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">There are some orange tubes on QuickLab window (tubes marked orange and with no ID). </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1988329554\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">iMaster does not detect Indexor modules </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1803878405\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Barcode that is displayed differs from barcode that is scanned/tube </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1524563986\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Ticket printer does not work </a><br> <a href=\"https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1224933386\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">iRack - Placement And Removal of Cover </a></p>","translations":{"pt-PT":{"localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","announcementHeader":"EMPOWERING LABS WITH SMART TOOLS","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"en-UK":{"localeDisplayName":"English (UK)"},"en-GB":{"helpCenterTitle":"Welcome to the Indexor Service Desk","sharedPortalName":"Indexor Service Desk","announcementHeader":"FAQS:","announcementMessage":"[FAQS list|https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981349889]\n[There are no worklists or only some tubes have associated worklist | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981054981]\n[There is no tube triage (check-in/auto-receipt at LIS) / Lack of product is still signalled on the LIS | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677569]\n[A specific Indexor system does not show worklists or there is no tube triage - Net-Indexor | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981939713]\n[Indexor does not work: -Does not start/Always off – Black screen and beeping | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677576]\n[Mouse or keyboard do not work | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677585]\n[Can not read/scan tubes | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981874190]\n[Indexor is constantly beeping | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981841438]\n[Errors when starting QuickLab | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981644815]\n[The screen is rotated (wrong orientation) | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1982005276]\n[Tubes removed from the iRack but still present on Quicklab main window. | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981874199]\n[Indexor module lights are constantly blinking or blink with no apparent reason. | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981906963]\n[There are some orange tubes on QuickLab window (tubes marked orange and with no ID). | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1981677610]\n[iMaster does not detect Indexor modules | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1988329554]\n[Barcode that is displayed differs from barcode that is scanned/tube | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1803878405]\n[Ticket printer does not work | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1524563986]\n[iRack - Placement And Removal of Cover | https://maksense.atlassian.net/servicedesk/customer/portal/3/article/1224933386]","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/78d0c0fa-6d9b-4d8d-ab1e-106917f84170/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZDg2MzZjMi1kYjJkLTQ2YjYtYjU1ZC1kNDJkNzEzZTk2NjkiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjc4ZDBjMGZhLTZkOWItNGQ4ZC1hYjFlLTEwNjkxN2Y4NDE3MCI6WyJyZWFkIl19LCJleHAiOjE3MzUyMzIyNTYsIm5iZiI6MTczNTIzMTY1Nn0.ZIrsqQriA5p0yliplg0G_Wjmt7TPf1kLZ8Xd6QHVghA&client=1d8636c2-db2d-46b6-b55d-d42d713e9669&height=300&mode=fit","bannerMediaApiFileId":"78d0c0fa-6d9b-4d8d-ab1e-106917f84170","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"forgotPassword":{"resetUrl":"/servicedesk/customer/user/forgotpassword"},"login":{"allowCookies":true,"contactAdminLink":"please contact your <a href=\"https://indexor.atlassian.net/secure/ContactAdministrators!default.jspa\">Jira administrators</a>","elevatedSecurityCheckShown":false,"loginUrl":"/servicedesk/customer/user/login","canReset":true,"sdUserSignUpEnabled":true,"redirectUrl":"https://id.atlassian.com/login","aidEnabled":true,"loginAnnouncementSubject":"","loginAnnouncementMessage":"","loginAnnouncementLocale":""}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=indexor","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"54592cf15740c655798828aeafce450c17fb7221_lout","baseUrl":"https://indexor.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://indexor.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"1d8636c2-db2d-46b6-b55d-d42d713e9669","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ce7f5e9ba7a1464cad5ac600a8b9be46","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":false,"requestIntroEnabled":true}